For your convenience, Help page has been developed so that some of your more common queries can be answered quickly. If you have a more specific question. Please contact us.
We shall be looking forward to hear from you.
Registration & Creating Your Profile
What is SecondMatch.com?
Secondmatch.com is world’s Exclusive Dating Portal for Second Relationship, Divorced remarriage, second marriage, Divorcee or Divorced, Widow/Widower & Separated people. People who are looking for second marriage register free at Secondmatch.com matrimony now to start your new life.
We provide best & one stop platform online matchmaking services for divorcee people(Divorced matrimonial), that allows brides & grooms in India and around the world to meet and communicate regarding their second marriage or second shaadi (divorcee matrimony).
Is there any membership fees?
Yes, there is membership fee for contacting other members.
How do I know that I have been successfully registered?
You will be notified by e-mail.You will get your user name and password in email. Keep it at secure place as you need this to login.
Is there any limit for my account to contact other profile members?
No, there is no limit. You can view unlimited profiles, chat with unlimited members, send and receive unlimited personal messages, view contact phone numbers of unlimited members.
How do I know that the particular member is genuine?
We screen every profile manually so every profile once edited will be under pending from Secondmatch team to approve it. We verify everything and approve the member.
What are the advantages of registering on Secondmatch.com?
Advantages:
• Hassle free from membership reminders
• Chat with other members online
• Send unlimited express interests
• Send Unlimited contacts interests
• Send unlimited mails
• Contact Unlimited members
• View unlimited profiles
• View unlimited phone numbers
• View unlimited details of profiles
• Add Photo / Video / Voice to your profile
How much do I have to pay for premium membership on Secondmatch.com?
Please visit our Payment Options page at the bottom to view all membership types.
I have registered, but my profile is not available online why?
You need to verify your Account by clicking on link which we sent you in your E-mail. Once you click on Activation link provided in your email, your account will be active.
Please do not make changes often to your profile because every time you make change or Edit, your profile will be under screening again n again for Secondmatch staff to review.
Can I register on behalf of a relative or a friend?
Yes.
Are there any specific DO's and DONT's while creating a profile?
DO's -
1.Well be as detailed as possible while creating your profile. After your profile is activated, be sure to fill in the Partner Profile, Your Hobbies & Interest and also to upload a photograph for better Response. The more information you add the more your chances of finding a partner.
2. Mention your contact details, email address and your 'Phone No' in Appropriate Field's only.
Dont's -
1. Don't Use your contact details?email address and your 'Phone No' In About Your Self and About Your Family Field's. Your profile may get rejected if you do so.
2. Don't include content that is vulgar, pornographic or racist in About Your Self or About Your Family or in any other text area/box. Your profile may get rejected if you do so.
My Account Options (Editing Profile, Partner Preference Profile setting)
How do I Login to my account?
Click on Login from home page, then enter your user name and password to login.
How can i view my Profile in my account?
Login to your account, then click on your user name to view your profile.
How do I make changes/edit in my profile?
To edit Follow these steps:
• Log in and go to my account.
• Click edit profile and make changes to your Profile.
Note: Our Team review all information when you edit your profile. If we find anything violating our terms, we may edit or delete your profile anytime with out any notifications.
How to protect my contact details of my profile?
You can set Privacy option who can view your contact information of your profile.
You can set them by following steps:
Log in – go to my Profile - privacy setting and make necessary changes.
How do I know who see my profile?
Follow these steps:
Login – go to my profile– click visitors.
How do know My Matches (members who match my profile)?
Login to your account and click search. Then click on “My matches” option.You can choose yourself about your matches. Use edit profile - then About my partner to choose which members you wants to display in your my matches.
How do I set my Partner profile (Partner/Members I am looking for)?
You can set your partner profile from your Partner Preference from my profile- go to my profile- click edit profile and change you partner preference there. Here you can specify what kind of person you are looking for. The more information you add the more your chances of finding a partner.
How do I add my Success story?
Send your success stories with your username, photos and email them to info@secondmatch.com and we will make it live online.
I do not want my contact details to be shown to all. How can i hide my Contact Details so that only the members profile I like & I accept can view my contact details?
Login to your account. click setting - click privacy & change your contact details viewing preferences under -"who can view my contact details" to "Accepted members".
How do I Delete / Remove my account profile / cancel my Registration?
To Delete / Remove your account profile, log into your account:
• Go to 'settings'
• Click on 'Privacy' Tab and under "who can view my Profile" and select "cancel account" option and submit.
Payments & Upgrading Options
Is registration on Secondmatch.com is Free?
Yes,
What are the benefits of a PAID Membership?
• Contact Unlimited members
• Send Receive and reply to unlimited members
• Chat to unlimited members
• View Contact phone number
• Express Interest
What are the different ways of payment accepted by Secondmatch.com?
Members can pay Registration by following options:
• Pay via Paypal, more secure way to pay online.
I don't have a credit card. How can I Pay my membership Fees?
We only accept online payments via Paypal. You may borrow your friends/relatives credit card to pay your membership.
Is online Credit Card payment on Secondmatch.com secure?
Yes, It is 100% Secure! For online payments we use Paypal gateway. You will be redirected to paypal website for payments where your credit card information is entered on a Secure Server which is one of the highest level of security provided by Paypal. To provide the highest level of security, we do not store your credit card information on our online server at any time.
How long does it take to activate my account after I place an order?
It activates instantly. You can start communication with other members.
I have already paid for my premium membership but my account is still not active. Why?
May be your payment is not processed.
What is the refund policy of the Secondmatch.com service?
We do not refund membership fees. This policy while providing value for money for Secondmatch.com members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of Secondmatch.com management.
Photos, Profile voice, Profile video
How Important is to include a picture?
Picture is the first impression to your viewer and you should not give them a blank first impression. Adding you Photo is one of the most important aspects of your profile, it increases your Response up to 10 times. Most members won't even search your profile without your picture.
How many pictures I can include in my profile?
At Secondmatch.com members can upload 10 Photos.
How can I Upload My Profile Image?
You can submit the profile image while registering. Or if you want to upload it later, then follow these steps. Login to your account, click on my profile, then click on the Empty Image, and upload a new photo here. You can also Edit/Crop your Image after uploading. Click on edit thumbnail on right and select the area you want to crop or display on search results.
How can I Crop/Edit Thumbnail image of my Profile Image, which is displaying on search results?
Login to your account, click my profile, then click on the Empty Image, upload a new photo here. If you want to show your only face on this picture, first upload the picture then click on Edit Thumbnail on right. Select the area of the Image you want to display and click submit at the bottom.
What is the recommended size of pictures to upload?
Please upload/add your photo in .gif and .jpg format having size less than 1MB.
I don't have scanner how can I post my picture?
We will scan your photo for you, make a digital copy & attach it with your profile Absolute Free. Remember to mention your username, mobile & e-mail id on the reverse of your photo and clearly specify the main photo and album photos and Send on our office address.
How do I protect my photo?
You have privacy options who can view your Photo. Select one of them suits you.
Note: we strongly recommend that you must display your photo, as this is the first thing when someone interested in you. If you don’t show your photo to other members, they will not even look in to your profile no matter what you have written in your profile. You can However hide your profile or all other related info like contact information etc, so that members can contact you first. But this will only be possible if you have your photo added and displaying in search results.
Is my Photo is secure online?
Yes, we have terms & conditions for fraudulent people. Who violate our conditions we take strict necessary steps. Your photo is also protected by “
Secondmatch.com” water Mark.
Do I have security options for Video, voice too?
Yes, you can secure your voice and videos too from privacy options from setting page under your account panel.
Contacting members
What are the contact options at Secondmatch.com?
Members can contact by following:
• Express Interest
• Send personalized message
• Chat
• Phone & Mobile
• Email
How do I contact other members?
You need to be logged in and Follow these steps:
Log in to your account and the you have these options to contact:
• Express Interest
• Chat
• Phone
• Email
• Personal message
Likewise, when other members like your matrimonial profile they can contact you using same procedure.
How do I chat with other members?
Login and search the members you like. Click “chat now”. Note: you need have a premium membership to chat with others.
I do not want my contact details to be shown to all. How can i hide my Contact Details so that only the members profile I like & I accept can view my contact details?
Login to your account. click setting - click privacy & change your contact details viewing preferences under -"who can view my contact details" to "Accepted members".
I tried to see the contact details of the member but it says "You may not view this users contact details. Send a request now! Why?
Even if your are a paid member and if you see this message, it means that particular member have his contact details hidden from all member. He wants members to send him a request before you can view his or her contact details. If that particular member likes your profile he/she will accept your request for viewing contact detail and you will be able to see his/her contact details, while other members can't.
Are phone numbers are genuine or authentic on Secondmatch.com?
Yes, we verify every phone by calling the member or by send them text messages.
Can I delete/remove a member after having accepted him/her to view contact info?
Yes, you can not remove/delete a member once accepted by you to view contact details.
How many personalized messages I can to member/members?
You can send unlimited messages to all members. Note: you need to have premium membership to send personalized messages.
Can I send messages to any of the members of Secondmatch.com?
Yes, you can. You need to have premium membership to send personalized messages.
How can I send messages to members?
Select profile then click send message.
What is the Inbox folder in the Messaging System?
The Inbox Folder stores the messages received by you from other members of Secondmatch.com. Open the Inbox Folder and read your messages.
Do I have history for messages?
Yes.
How will I know when I receive a message in My Secondmatch.com Account?
You will be notified by email. When you receive a message, it will come in your login home page stats and in your message box.
Login / Password
What are the Logging options at Secondmatch.com?
You can Login with the following:
• Username – you must remember this.
How can I change my username?
Usernames cannot be changed after registration. If you really want a new username, you will have to register a new account.
I cannot login to my account it says invalid login?
Make sure your caps lock is not on, if you are logging in after several months it is possible that your account has been removed and re-issued to another member. In that case you may have to re-register yourself. In any case you can always send us a message. Also your account may be under screening from Secondmatch support for approval.
I forget my Account ID or Password or both?
You can retrieve your password by clicking on Forgot Password. It is very important that you give your e-mail address. If you have forget mentioned e-mail address then lost your profile on Secondmatch.com, we still can retrieve your user ID and password but you must send us some clues like your Mobile no, address mentioned in Registration form, username and it may take days before we can send you your user ID and password.
How do I change my Password?
Click on change password in your my account. Enter your old password and then for the new one and confirm the new password.
